What we do, in detail.

Catalog & SEO

Listings that are live, correct and easy to find.

• Listing creation: setting up new products correctly from the start.
• Variations: setting up, fixing and restructuring parent–child variations, including ones that won't attach.
• Error fixes: finding and fixing listings that show errors, wrong details or failed uploads.
• Suppressed listings and compliance: finding out why a listing was suppressed or blocked, like a supplement flagged for medical claims, then fixing it and getting it reinstated.
• Amazon SEO: keyword research and listing optimization, so your products show up for the searches your customers use.
• Localization: adapting listings for each marketplace instead of copying the US listing.
• Walmart: item setup, listing optimization, and fixing item setup and compliance errors.

Good fit ifYour listings are suppressed or showing errors, you're not ranking for key searches, or you're launching a product or a new marketplace.

Design & content

Images and content that help shoppers decide.

• Product images: main images that meet Amazon's image rules, plus secondary images and infographics.
• A+ Content: the extra images and text further down your product page.
• Brand Store: design and setup of your Amazon Brand Store.
• Walmart rich media.

Good fit ifYour main image was flagged, your listing gets visits but few sales, or you're launching a product or a Brand Store.

Advertising

PPC that's set up properly and checked regularly.

• Amazon PPC: Sponsored Products, Sponsored Brands and Sponsored Display campaigns.
• Campaign setup and restructuring.
• Search term reviews: adding the searches that sell and blocking the ones that waste spend.
• Bids and budgets managed against the targets we agree with you.
• Walmart Connect campaigns.

Good fit ifYour ads cost too much, ad spend isn't turning into sales, or nobody is actively managing your campaigns.

Reimbursements

Getting back money Amazon owes you.

• FBA reimbursement claims for inventory lost or damaged in Amazon's warehouses.
• Lost shipments: claims for units that went missing on the way in.
• Following up on every claim until it's paid or closed, and tracking what's been recovered.

Good fit ifYou sell through FBA and nobody checks for lost or damaged units.

Account health & Seller Support

Keeping your account healthy, and getting answers from Amazon.

• Account health: looking into policy warnings and performance issues, and fixing what's behind them.
• Seller Support cases: opening cases with Amazon and following them up until they're resolved.
• Suspension appeals: writing appeals when a listing or your account is suspended. We'll tell you honestly what your chances are. Amazon makes the final call.

Good fit ifYou have account health issues, a listing or your account has been suspended, or a Seller Support case is going nowhere.

Brand Registry, ungating & Vine

Getting your brand set up with the Amazon programs it needs.

• Brand Registry: setting up Amazon Brand Registry and using its tools to protect your listings.
• Category ungating and brand approvals: applying to sell in restricted categories and brands.
• Amazon Vine: enrolling eligible products.

Good fit ifYou're not on Brand Registry yet, someone else is changing your listings, or you need approval to sell in a restricted category.