The people doing the work.

I started on Amazon's own customer support team, on the buyer side. That's where I learned how Amazon handles cases from the inside. Since 2022 I've worked on Amazon seller accounts, first at agencies in the US and UK.

At the agencies, I watched ownership get lost: plenty of updates, but problems that stayed open for weeks. At CatalogFix I stay on every account, and I'm the one accountable when something goes wrong.

It shows in the results. Since I took over one brand's US account, its monthly sales have more than doubled. For another, I recovered reimbursements in the first month that they didn't know they were owed.

If something won't work, I'll tell you once, clearly.